Privacy Policy

Information We Collect

We collect personal information that you voluntarily provide to us through our website forms, including:

• Full name
• Email address
• Phone number (including country code)
• WhatsApp number
• Messages or enquiry details you submit
• Email address for newsletter subscription

We may also automatically collect certain non-personal information when you visit our website, such as browser type, device type, pages visited, and time spent on the site.

How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your property enquiries and contact requests
• To send you property listings, market updates, and newsletters (only if you subscribed)
• To connect you with the appropriate property advisor or team member
• To improve our website and customer service
• To comply with applicable UAE laws and regulations
• To send you confirmation emails after form submissions

We will never use your information for purposes beyond what is stated in this policy without your explicit consent.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared in the following limited circumstances:

• With our internal property advisors and team members to respond to your enquiry
• With email service providers (Brevo) solely for sending transactional and newsletter emails
• When required by UAE law, court order, or government authority
• To protect the rights, property, or safety of Luxe Haven Realty, our clients, or the public

Third-Party Services

Our website uses the following third-party services which may collect data independently:

• Google Maps — used to display property and office locations. Subject to Google's Privacy Policy.
• Brevo (formerly Sendinblue) — our email delivery provider for enquiry notifications and newsletter emails.
• WhatsApp — clicking WhatsApp links on our site will redirect you to WhatsApp's platform, subject to Meta's Privacy Policy.
• Google Fonts — fonts loaded from Google servers. Google may collect basic request data.

We recommend reviewing the privacy policies of these third-party services for full details on their data practices.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Session cookies — to maintain your browsing session and form submissions
• CSRF cookies — to protect form submissions from cross-site request forgery
• Preference cookies — to remember your filter preferences on property listings

You can disable cookies in your browser settings, however this may affect certain features of our website.

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure server infrastructure hosted in compliance with industry standards
• Restricted internal access to personal data on a need-to-know basis
• Regular security reviews of our systems

While we take every precaution, no method of internet transmission is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable UAE laws. Enquiry data is typically retained for a period of 3 years. Newsletter subscribers' data is retained until you unsubscribe.

You may request deletion of your data at any time by contacting us at info@luxehavenrealty.ae.

Your Rights

Under the UAE Personal Data Protection Law (PDPL), you have the following rights regarding your personal data:

• The right to access your personal data we hold
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data
• The right to withdraw consent at any time
• The right to unsubscribe from our newsletter at any time
• The right to lodge a complaint with the UAE data protection authority

To exercise any of these rights, please contact us using the details in Section 11.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted personal data through our website, please contact us immediately and we will take steps to remove that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: